ETERNITEE® BY ETER STUDIO

Frequently Asked Questions

What are skins?

Digital skins are virtual designs that change the look of your garment. ETERNITEE skins are augmented reality filters that you’ll wear over your t-shirt, and they are based on the latest buzz on social media, allowing you to stay trendy and create new content, never wearing the same outfit twice. These skins are updated every week, which means we launch one new trendy skin per week.

Are the skins for free?

The skins are only available if you buy your ETERNITEE t-shirt, and they can only be unlocked with your access code that you’ll receive along with your shirt. Only those who have purchased the t-shirt and enter their unique access code in the ETERNITEE app will be able to enjoy this phygital experience. The access code comes with the t-shirt, and it is unique, unrepeatable and untransferable.

What is augmented reality and how does it enhance the t-shirt experience?

Augmented Reality (also known as AR) overlays digital elements onto the real world through your device's camera. Our AR skins are linked to the t-shirt, so they will be brought to life when you're wearing it. Skins can only be worn over your ETERNITEE shirt.

What is a season?

A season is a three-month period where you´ll enjoy different digital trendy skins in the ETERNITEE app. Every week, a new virtual skin to wear over the t-shirt is activated. 

Once you buy your ETERNITEE, you will receive a pass code that unlocks your three month  season of designs that will update weekly.

What happens when my season pass expires?

Our vision is to empower people to start adopting new ways of consuming and sharing fashion. Our goal is to introduce a subscription model where you will be able to get a new three months pass to ensure a continuous stream of trend-setting virtual skins. While we can't guarantee this feature today, rest assured, we're dedicated to realizing this dream. We're pouring all our efforts into making it a reality!

How does ETERNITEE works?

  1. Buy the ETERNITEE t-shirt available on our website https://eternitee.shop/products/eternitee 
  2. Once you receive your t-shirt, scan the QR on your shirt to download our app and create an account.
  3. Enter the app and introduce your unique access code that comes in the card with your short to unlock the ETERNITEE experience.
  4. Discover a new virtual skin every week based on the latest trends.  Wear, capture and share: when you unlock our latest trendy design, take a picture or video through the app, create some cool content, and share it on your favorite social media.

How do I link the code with the t-shirt?

Once you receive your t-shirt along with the access code, you should log in to the ETERNITEE app, and type the code into the app. Remember the code is unique and non-transferable, you will not be able to share it with another person. Once you have placed the code in the app, it will automatically unlock the trendy skin for you to enjoy!  

The skins work with selfie camera and back camera?

Yes! We have different types of skins, some can be worn with the back camera or with selfie camera according to the AR technology used to develop each one. Some skins are available only on the back camera and others only on the selfie camera.

How can I know what the next skin designs will be?

That's an enigma for everyone! Our team works hard to detect trends and make sure the designs follow the latest buzz on social media, so the skins will always be a surprise!

Do I need an internet connection to use the AR features?

Yes, an internet connection is required to download the app and to enjoy the full experience. Ensure a stable internet connection for seamless integration and optimal performance of the app and to share your pictures or videos on your favorite social media platforms.

Can I share my AR experiences on social media? How?

Absolutely! We encourage you to share your content from the ETERNITEE app directly to your favorite social media, or just save it to your camera roll!

Use our official hashtag #ETERNITEEshirt to join our community and showcase your looks. Share your content effortlessly by using the social media sharing feature within our app. Show off your unique style to your friends and followers!

Is the mobile app for free? Where can I download it?

Yes, our mobile app is free. You can easily download it from the App Store and search for ETERNITEE app. It's important to note that while the app download is free for everyone, the ETERNITEE experience within the app is exclusive to those who have received the pass code with their t-shirt. Unfortunately, those without the shirt won't be able to access the app's features. Please keep in mind that our app is currently only available for iOS users.

On which devices is the app available?

At the moment, the ETERNITEE app is available only for iOS devices, from Iphone XR onwards.

Can I get the app if I´m not in the US?

Yes, the ETERNITEE app is accessible worldwide, though it is currently only in English.

How can I get customer support for any issues related to the app?

Contact our dedicated customer support team by mail eternitee@eter.studio. We're here to ensure you have a smooth and enjoyable ETERNITEE experience.

Can two or more people with the ETERNITEE share a filter?

No, for now, each user must enjoy the app's filters individually. The ETERNITEE app allows only one user to try on the designs, as each filter is tailored to fit an individual's body or face. 

Is the ETERNITEE shirt machine washable? Does washing it affect the AR features?

Yes! The ETERNITEE shirt is machine washable, and don´t worry, the AR features remain unaffected. Just follow the care instructions provided to maintain the longevity of both the fabric and AR functionality.

How do I take care of my shirt?

Here are some tips to take super good care of your ETERNITEE:

  • Water temperature: 30ºC,
  • Do not bleach,
  • Tumble dry low heat,
  • Iron low temperature (do not iron over printed areas)

What is the QR code printed on the t-shirt for?

The QR code that is printed on your ETERNITEE is a redirect to download or open the app (if you already downloaded), and it is used within the app to unlock the virtual skins.

Why does the t-shirt says 2023?

2023 is our lucky year: the ETERNITEE was born in this year.